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There has always been a confusion about INcident and Problem . 

Lets try to solve this Mystery :

Example : Let us say that you are calling a friend and there is just 2 minutes of Talk time left . You do not have a shop near by where you can get your cell recharged . This is a Problem . Let us say that your talk time is over this becomes an Incident 

Example 2:  

ou are driving your car and you got a flat tire. This is an incident because it disrupted the service – transportation to a destination. You fix this by either changing the tire yourself or calling road-side assistance. Once the tire has been changed, the incident is closed. But now, you have a problem – you are running on your spare tire.

To fix the problem, you need to repair the flat tire and put it back.

Example 3 :  

Another example would be that you are driving on an almost bald tire. This is a problem. If you continue to drive your car with that bald tire, you are bound to have an incident.

Normally, an incident needs to be fixed within a specific timeline. Problems can be left indefinitely until an incident happens.

 

So you see a Problem is a potential Incident . If you do not solve the problem or fix it , it may result in an Incident .

Questions to Help Identify Incident and Problem 

  1. Is the service unusable?

  2. Is there a degradation of the service?

  3. Is the business process affected greatly?

  4. Are service levels affected?

If you answer yes to one of these questions, it is probably an incident. 

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Studies conducted by Standish group in 2004 reveal that Only 34 % of the total projects are Successful !! —- Rita Mulacahy

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I have seen a lot of times in my career and have also learned from the experiences shared by others that a Senior member of the team who is Technically very sound is being made the project Manager for an up coming project . Reasons given mostly are :

1. The person has fdeep knowledge of the project 

2. The person is very good technically.

3. The person is working in the same time for a long period now and needs to be elevated .

4. The client is very happy with his work .

Image Ha

This is the biggest mistakes Organizations make . Rather than judging the project managemen capabilities of the person XYZ , they elevate a person to a Project Manager basis other factors which leads to a FAILURE .

 

This is called as HALO EFFECT . 

Hope next time you need to take such decision you will remember me and the HALO effect 🙂

What is PMP

PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP® demonstrates that you have the experience, education and competency to lead and direct projects.

This recognition is seen through increased marketability to employers and higher salary; according to the PMI Project Management Salary Survey–Seventh Edition, certification positively impacts project manager salaries.