Latest Entries »

There has always been a confusion about INcident and Problem . 

Lets try to solve this Mystery :

Example : Let us say that you are calling a friend and there is just 2 minutes of Talk time left . You do not have a shop near by where you can get your cell recharged . This is a Problem . Let us say that your talk time is over this becomes an Incident 

Example 2:  

ou are driving your car and you got a flat tire. This is an incident because it disrupted the service – transportation to a destination. You fix this by either changing the tire yourself or calling road-side assistance. Once the tire has been changed, the incident is closed. But now, you have a problem – you are running on your spare tire.

To fix the problem, you need to repair the flat tire and put it back.

Example 3 :  

Another example would be that you are driving on an almost bald tire. This is a problem. If you continue to drive your car with that bald tire, you are bound to have an incident.

Normally, an incident needs to be fixed within a specific timeline. Problems can be left indefinitely until an incident happens.


So you see a Problem is a potential Incident . If you do not solve the problem or fix it , it may result in an Incident .

Questions to Help Identify Incident and Problem 

  1. Is the service unusable?

  2. Is there a degradation of the service?

  3. Is the business process affected greatly?

  4. Are service levels affected?

If you answer yes to one of these questions, it is probably an incident. 


Studies conducted by Standish group in 2004 reveal that Only 34 % of the total projects are Successful !! —- Rita Mulacahy


I have seen a lot of times in my career and have also learned from the experiences shared by others that a Senior member of the team who is Technically very sound is being made the project Manager for an up coming project . Reasons given mostly are :

1. The person has fdeep knowledge of the project 

2. The person is very good technically.

3. The person is working in the same time for a long period now and needs to be elevated .

4. The client is very happy with his work .

Image Ha

This is the biggest mistakes Organizations make . Rather than judging the project managemen capabilities of the person XYZ , they elevate a person to a Project Manager basis other factors which leads to a FAILURE .


This is called as HALO EFFECT . 

Hope next time you need to take such decision you will remember me and the HALO effect 🙂

What is PMP

PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP® demonstrates that you have the experience, education and competency to lead and direct projects.

This recognition is seen through increased marketability to employers and higher salary; according to the PMI Project Management Salary Survey–Seventh Edition, certification positively impacts project manager salaries.